Frequently Asked Questions
Everything you need to know about bringing Muravai into your home.
What is the standard shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger custom items, please allow 2-4 weeks for specialized freight delivery to ensure your pieces arrive in pristine condition.
Do you offer a warranty on Muravai products?
Yes, all Muravai furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity. We stand by the craftsmanship of every piece we sell.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply to oversized furniture items.
Are your materials sustainably sourced?
Sustainability is at the heart of Muravai. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes to ensure your home is as healthy as it is beautiful.
Can I track my order once it has been placed?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.